Terms of Service

Last updated: April 10, 2026

By accessing and using csmis.org (“the Site”), you agree to be bound by these Terms of Service. Please read them carefully before using the Site.

1. Acceptance of Terms

By using CSMIS, you confirm that you are at least 13 years of age and agree to comply with these Terms. If you do not agree, please discontinue use of the Site immediately.

2. Content & Intellectual Property

All content on CSMIS — including articles, guides, frameworks, graphics, and other materials — is the property of the Customer Success Management Institute of Strategy unless otherwise stated. You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

You are welcome to share links to our content and quote brief excerpts with proper attribution to CSMIS.

3. Disclaimer of Warranties

The content on CSMIS is provided for informational and educational purposes only. While we strive for accuracy, we make no warranties — express or implied — regarding the completeness, accuracy, or suitability of the information for any particular purpose. Use the content at your own discretion.

4. Limitation of Liability

CSMIS and its contributors shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of or inability to use the Site or its content.

5. External Links

Our Site may contain links to third-party websites. These links are provided for convenience only. CSMIS does not endorse and is not responsible for the content or practices of any third-party sites.

6. User Conduct

When interacting with CSMIS (e.g., leaving comments), you agree not to post content that is unlawful, defamatory, abusive, spam, or otherwise harmful. We reserve the right to remove any content that violates these terms.

7. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes will be subject to the exclusive jurisdiction of the relevant courts.